Refund policy

Last updated: October 9, 2026

Request a return

Contact Tingles Toys through our Contact page within 14 days after the item is delivered. Include your order number, the item, and the reason for your request.

Eligible change-of-mind returns must be unused, in their original condition, with original packaging, accessories, and any seals intact. Please send an approved return within 7 days after receiving your return instructions.

Final-sale items

Mystery Dumpling Squishies – Collectable Steamers, Wax Clay Squishies® Mystery Wax Crack Fidget Toy Blind Box, and Scrunchems® Furry Sugar Stress Ball Squishy Fidget Toy are final sale for change-of-mind returns. Other final-sale restrictions apply only when clearly stated on the product page before purchase. Opened or used items are not eligible for change-of-mind returns.

Final-sale restrictions do not remove your applicable rights if an item is damaged, defective, incorrect, or materially different from its description.

Return instructions and destination

Contact us before sending anything back. We will provide the correct return address and instructions for your item. Products ship from partner suppliers, and items from different suppliers may need separate returns. Do not send a return to a supplier address found online or to our mailing address unless our approved instructions tell you to do so.

Return shipping and costs

You pay the return postage for a change-of-mind return. If we offer a paid return label, we will disclose its cost before you agree to use it. Original outbound shipping charges are not refunded for change-of-mind returns. Tingles Toys does not charge a customer restocking fee.

For damaged, defective, or incorrect items, contact us so we can arrange an appropriate replacement, refund, or return. You will not be charged return postage for a confirmed damaged, defective, or incorrect item.

Damaged, defective, or incorrect items

Check your delivery and contact us as soon as possible if there is a problem. Please include photos of the item and packaging where possible and keep the packaging while we review your request. Prompt reports help us resolve supplier claims; this does not limit applicable consumer rights.

Refunds and exchanges

We will issue an approved return refund to the original payment method within 10 business days after the return is received and inspected. Your bank or payment provider may take additional time to post the credit. If more than 15 business days have passed since your return was received, contact us for an update.

For exchanges, contact us first. We will explain the available options; we do not guarantee a direct exchange for every item or variant.